FAQs

What about Hipo Lighting?

Guangdong HIPO Lighting Co., LTD, established in 2007, focuses on outdoor lighting, industrial lighting, road and tunnel lighting. It is dedicated to providing technical innovation, safety and reliability of lighting products, lighting control system and perfect service for customers.

What types of outdoor lighting products do you offer?

We provide a full range of outdoor lighting solutions, including LED street lights, flood lights, high bay lights, wall washers, underground lights, and solar lighting systems for infrastructure, commercial, and municipal projects.

What is the IP rating of your outdoor lights?

Most of our products are rated IP65 to IP68, ensuring excellent performance in harsh outdoor environments such as rain, dust, and humidity.

What is the lifespan of your LED lighting products?

Our LED fixtures typically offer a lifespan of ≥50,000hours, depending on usage conditions and driver quality.

Can your lights operate in extreme temperatures?

Yes, our products are designed to operate in temperatures ranging from -30°C to +50°C, making them suitable for global environments.

Do you provide different beam angles and optical solutions?

Yes, we offer multiple beam angles and customized optical designs to meet various applications such as roads, facades, and landscapes

What certifications do your products have?

Our products comply with international standards such as CE, RoHS, and optional certifications like IEC, CB, or UL upon request.

Do your products pass surge protection testing?

Yes, our fixtures are designed with surge protection (typically 4–10kV or higher) to ensure stability in areas with lightning risks

What is your lead time?

Standard lead time is 15 days, depending on order quantity and customization requirements.

Do you support project bidding?

Yes, we support tender projects by providing technical documents, certifications, and competitive quotations.

Is installation complicated? Do you provide guidance?

Our products are designed for easy installation. We provide installation manuals, wiring diagrams, and remote technical support.

What warranty do you offer?

We offer 3–5 years warranty, depending on product category and configuration.

What is your after-sales service policy?

We provide fast response support. In case of quality issues, we offer replacement parts or complete product replacement.

Do you provide lighting simulation files?

Yes, we provide IES files, Dialux simulation reports, and technical datasheets for design integration.

Do you support distributors or exclusive partnerships?

Yes, we welcome long-term cooperation and can offer market protection, pricing support, and marketing materials.

Can you provide branding support?

Yes, we support private labeling, logo printing, packaging design, and catalog customization.

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