Strict Quality Objectives
≥95% customer satisfaction
≥99% finished product qualification
≥95% on-time delivery, zero fire/safety accidents
After receiving the customer's request for defectiveproduct handling, the salesperson will convey it tothe relevant department, indicating the productfailure phenomenon, model, batch and purchasereceipt.
1. Customers send photos and videos of defectiveproducts and return the defective products ifnecessary.
2. Quality personnel will verify whether the product is within the warranty period: distinguish the responsible party.
Customer usage problem: HIPO provides technical support and helpssolve problems.Product quality defect: If necessary, customers must return defectiveproducts first , and HlPO will reissue newproducts or deduct the equivalent amount fromthe next order.
